Overview

A return of product may be requested by contacting customer service to request a Return Authorization (RA) number. 

No returns will be accepted without having an RA number.  This number should be written on the outside of the shipping box that you are returning your item in. 

The item itself should not be defaced in any away.  If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item.

If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied.

For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition.  If the item does not arrive in this condition, a credit will not be made to the buyer’s account.

Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical. All returns of new and unused items must made within 30 calendar days of receipt of goods.  An RA expires 30 calendar days from the date of issue.  Once the RA expires, the item cannot be returned. Note as well that special order items are final sale and cannot be returned.

Need help?

Contact us at info@handygym.ca for questions related to refunds and returns.